Wednesday, 25 January 2012

Letting agents slammed for 'ripping off' customers

Letting agents are routinely ripping off landlords and tenants, and making up administrative charges as they go along.


The accusation comes from Citizens Advice whose spokesperson Moira Haynes told the Daily Mail that charges by agents often bear little or no relation to the cost of the work involved.

She said: “Many letting agents routinely rip off tenants by imposing unjustified and excessive charges and providing a poor or non-existent service.

“In some cases letting agents appear to make them up as they go along.

“These charges can be a huge barrier for people on low and even average incomes who have no housing options other than the private rented sector. They should be banned.”

According to the article, Citizens Advice is particularly concerned about the lack of regulation in the lettings sector, with anyone able set themselves up as a letting agent without any need for professional expertise or experience.

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